Privacy Policy
1. Data Controller
The data controller responsible for your personal data is Novo Living, operating the holiday rental property located in Lido di Jesolo (VE), Italy. For any privacy-related inquiries, please contact us at info@novo-living.com.
2. Data We Collect
We collect personal data that you voluntarily provide when making a booking or enquiry. This includes: full name, email address, phone number, postal address, date of birth, identification document details (as required by Italian law for guest registration), payment information, and any special requests or preferences you communicate to us.
3. Purpose of Data Processing
Your data is processed for the following purposes: (a) to manage and confirm your reservation; (b) to comply with legal obligations, including guest registration with local authorities (questura) and tourist tax collection; (c) to process payments securely; (d) to communicate with you before, during, and after your stay; (e) to improve our services and guest experience. With your explicit consent, we may also send you promotional communications about Novo Living and Novo Lifestyle experiences.
4. Legal Basis
We process your personal data on the following legal bases under the GDPR (EU Regulation 2016/679): (a) performance of a contract — to fulfil your booking; (b) legal obligation — to comply with Italian hospitality and tax laws; (c) legitimate interest — to improve our services and protect our property; (d) consent — for marketing communications, which you may withdraw at any time.
5. Data Sharing
Your personal data may be shared with: (a) local authorities (questura) as required by Italian law for guest registration; (b) payment processors (e.g. Stripe) to handle transactions securely; (c) booking platforms (e.g. Smoobu, Booking.com, Airbnb) if your reservation was made through such services; (d) professional advisors and service providers who assist us in operating our business, under strict confidentiality agreements. We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described above, and in any case for no longer than required by applicable law. Booking records are retained for a minimum of 10 years for tax and accounting purposes. Guest registration data is retained as required by Italian public safety regulations. Marketing data is retained until you withdraw your consent.
7. Cookies
Our website uses essential cookies required for its technical functioning. We also use the Smoobu booking engine, which may set its own cookies to manage the reservation process. We do not use profiling or advertising cookies. By continuing to use the website, you consent to the use of essential and functional cookies.
8. Your Rights
Under the GDPR, you have the right to: (a) access your personal data; (b) request rectification of inaccurate data; (c) request erasure of your data (right to be forgotten); (d) restrict or object to processing; (e) data portability; (f) withdraw consent at any time; (g) lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali). To exercise any of these rights, contact us at info@novo-living.com.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through PCI-DSS compliant providers.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a new effective date.
Last updated: March 2026